I didn't change my password - what should I do?

If you've received an email telling you your Intelligent Evidence password has been changed, but you didn't make this change, act quickly using the steps below.

1. Reset your password immediately

   Go to the Intelligent Evidence sign-in page and select "Forgot password?" to reset your password straight away. This will lock out anyone who may have gained access to your account.

2. Check your account for any unrecognised activity 

   Once you're back in, review your account for anything unusual - for example, documents you don't recognise or changes you didn't make.

3. Contact us

   Let us know as soon as possible so we can investigate and help secure your account.

   Email: support@intelligentevidence.co.uk

   Live chat: Available on this help centre page during business hours.
   

A note on security: Intelligent Evidence will never ask for your password by email or phone. If you're ever unsure whether a message is genuine, contact us before clicking any links.