Document won't upload, or buttons aren't clickable
If documents won't upload, or buttons on the platform aren't responding when you click them, this is usually down to your school's security software (such as Smoothwall) blocking Intelligent Evidence.
If documents won't upload, or buttons on the platform aren't responding when you click them, this is usually down to your school's security software (such as Smoothwall) blocking Intelligent Evidence.
To fix this, ask your IT team to allow the following URL through your firewall or web filter:
*.intelligentevidence.co.uk
If you use Smoothwall, blocked requests will usually show up in the Web Filter Logs. Ask your IT team to create a Web Filter policy allowing access to the URL above.
Once this is allowed, uploads and buttons should work as normal. If you're still having trouble, see our Firewall Issues article for guidance on other common firewalls (Sophos, Fortinet/FortiGate), or contact us via Live Chat (business hours) or email support@intelligentevidence.co.uk.